The summary highlights the evolution of technology in the hospitality industry, specifically focusing on the impact of touch screen menus and the subsequent advancements in the F&B space. It emphasizes the ongoing pursuit of efficiency, sustainability, and guest experience enhancement. Let’s delve deeper into the specific technologies and their applications within the F&B sector. **1.
Others connect to a security system that alerts the back of the house staff when suspicious activity is detected. This technology has the potential to transform how we manage and operate our back-of-house operations, but it also comes with challenges and considerations. Here’s a deeper dive into the power and pitfalls of IoT in the back-of-house operations.
This statement highlights the importance of automation in the restaurant industry. **Automation in the restaurant industry**
Automation in the restaurant industry refers to the use of technology to automate tasks that were traditionally performed by humans. This can include a wide range of technologies, from simple tools like timers and scales to complex systems like robotic arms and AI-powered ordering systems.
This argument suggests that automation can lead to impersonal interactions and a lack of personalized attention, ultimately impacting guest satisfaction. **Here’s a breakdown of the argument:**
* **The “White Glove Service” Value Proposition:** Luxury hotels are known for their personalized service, attentive staff, and bespoke experiences. This is a key differentiator from budget-friendly hotels and other hospitality options.
“We leverage tools for efficiency, cost savings and waste reduction to consistently maintain our outlets’ profit and sustainability,” Griffie said. “Our IoT technology include smart kitchen appliances that optimize cooking processes and provide sensors for real-time inventory tracking and maintenance alerts. Blockchain technology delivers us supply chain transparency and traceability for food safety. Our kitchen crew uses Rational Ovens, Merry Chef, and TurboChef products and energy-efficient Unox convection ovens. For waste reduction, we use [the] LFC Biodigestor and ORCA. The mobile ordering and payment apps we have in place include Beachy and WiQ.” A collaborative relationship between management and staff needs to be in place well before new kitchen gadgets and digital marketing technologies can be implemented, according to Nitiya Sin, hospitality director at Hive Hospitality and director of operations Jhonatan Cano. With a hotel restaurant presence that includes chef Ryan Ratino’s MAASS at the Four Seasons Fort Lauderdale and the upcoming Ôde by Jônt at the SLS Hotel Beverly Hills, every member of the team must be properly trained and retrained to ensure guests’ high standards are met.
The company’s commitment to innovation is evident in its investment in AI technology. This investment is not just about cutting-edge technology; it’s about creating a more efficient and personalized guest experience. The company’s AI strategy focuses on three key areas:
1. **Personalized Guest Experiences:** AI is used to analyze guest data and preferences to create personalized recommendations and experiences. 2.
TipHaus’s core focus is on simplifying the complex world of tip management. It offers a user-friendly interface, intuitive design, and comprehensive features that cater to the needs of both managers and employees. **Key Features:**
* **Tip Calculation:** TipHaus automatically calculates tips based on various factors like service charges, gratuity, and employee hours worked. It also allows for manual tip adjustments.
Rather than typing payroll information into a program like Excel manually and juggle different files, TipHaus is a compact solution that not only makes information more accessible to staff and management, but also benefits customers who have assurance their tips are going to their servers in the restaurants and others including bartenders, housekeeping, concierge, and valet. The software is also adaptable to different hotel and resort genres, and there is a customer advisory board of hotel decision makers providing the company feedback on what aspects of the software work best and what can be improved. Strengthening communication between management and employees is of utmost importance. Employees in some cases can be issued QR codes that allow customers to tip them directly.
“We want to make sure the hospitality staff knows that they have incentive to go above and beyond in customer satisfaction,” Grogan continued, pointing out that employee turnover can go down by as much as 30 percent thanks to better financial security as a result of this system. “When they do, they not only have a probability of receiving tips for excellent service, but also being sure they can have what they earned in their pocket. Bringing all forms of employee compensation and tips into one platform not only makes these financial issues easier to manage, but also provides that transparency the management and staff appreciate in making accounting and payroll easier.”
Bookingtek, a leading provider of technology solutions for the hospitality industry, has been at the forefront of innovation in the hospitality sector. The company’s commitment to providing cutting-edge technology solutions has enabled it to stay ahead of the curve in a rapidly evolving industry. The company’s technology solutions have been instrumental in streamlining operations, enhancing customer experiences, and driving revenue growth for hospitality businesses.
‘the sumo strategy’). This strategy involves a series of short, intense bursts of activity followed by periods of rest and recovery. The idea is to maximize the output of the team by alternating between periods of high-intensity work and periods of low-intensity work.
**The Problem:** Many hotels struggle with food service, often facing challenges like inconsistent quality, high food waste, and inefficient inventory management. These issues can lead to dissatisfied guests and ultimately impact the hotel’s bottom line. **The Solution:** LobsterOrder.com offers a comprehensive platform that addresses these challenges head-on.
Co-founder and CTO Arsalan Vossough designed VinoVoss.com to amplify the abilities of sommeliers and servers to excite and enlighten their customers, stressed that the push toward AI-influenced service stems from evolving guest expectations. This idea correlates with Katie Riddle’s proposition that technology can enhance customer service at luxury hotels and resorts. “Today’s luxury travelers crave not only exclusivity but also personalized, convenient interactions blending human insight and technological ingenuity,” explained Vossough. “Successfully integrating AI necessitates striking a delicate balance between technology and the personal touch synonymous with luxury service. In this context, AI emerges as a seamlessly transformative force redefining luxury hospitality. This shift extends beyond efficiency improvements to represent a fundamental reimagining of personalized service and the luxury experience.”
## Technology in the Wine Industry: A Revolution in Efficiency and Personalization
The wine industry is undergoing a significant transformation, driven by technological advancements that are revolutionizing every aspect of the business, from production to consumption. This revolution is particularly evident in the realm of wine service, where technology is empowering sommeliers and servers to provide personalized experiences for their customers. One of the most impactful technologies is the use of mobile devices and apps.
“If you think about a traditional smoothie bar, it can be estimated that there’s about 40 to 50 percent food waste on the fresh produce at the end of the week,” Kriesche said. “Sustainability is part of the picture, as we can use very ripe fruit that would never make it to supermarket shelves…yet is the perfect ingredient to make delicious smoothies. This is among the many food areas where we can fight food waste upstream and downstream.” Whether these innovations are behind the scenes or in front of the house, all were conceived with the intention to enable hotel management teams to consistently be up-to-the-minute with their food operations. This leads to being better able to live up to the modern and discerning traveler’s expectations.
* Verizon Business is a leading provider of business solutions. * Verizon Business is partnering with Incisive to conduct a study on the Connected Retail Experience. * The study reveals that retailers are anticipating a significant increase in automation.
Based on bookingtek.com’s client feedback, there was a 70 percent reduction in the cost of handling enquiries, booking and payments after introducing its automated, online booking and payment solutions. This article was originally published in the September edition of Hotel Management magazine. Subscribe here.
